Q What can I store in my storage space?
A You can store almost anything in your space as long as you can fit it into the space and it does not leak or give off noxious fumes. You can not store perishables such as food. You can not store liquids that are flammable and could combust when heat is applied. You can not store items that are illegal.
Q How much will storage cost?
A The cost of storage is dependent on the size of the space, the location of the space and the features of the space. You will be surprised at just how affordable our self storage spaces are. To receive an accurate price, please contact our trained sales consultants on 905-646-4711 or contact us here
Q What is included in the price?
A The price quoted to you does not include HST which will be added when you pay.
Q Are there any other initial costs involved?
A When you first move into storage there is an optional deposit of $20 for the gate key. You will also need to purchase a padlock for your space. All in One Storage will sell you a padlock or you can provide your own.
Q Do I have to book a space?
A Strictly speaking you do not have to book a space, however to ensure the exact space you need is available when you need it, we recommend you reserve your space today by making a holding payment. We will then hold the space for a period of one week and when you move in we will apply this payment to your account.
Q Can I move in today?
A Yes. If we have space available you can move in straight away. You need a to provide us with proper identification, a driver's license or passport and a credit card or some other form of legal identification, plus current contact information and address.
Q How do I move in to storage?
A Most customers use a moving company, a truck or a car to move their possessions into storage.
Q Do you organize moving companies for your customers?
A We are not a moving company, however, we know of movers that we have recommended and worked with extensively, over a long period of time. We are happy to recommend these movers for your consideration. Movers.
Q Who keeps the key?
A You do. The locking system on your door is secured by a padlock. This padlock is yours and you keep the key.
Q What are your hours of operation?
A Our regular business hours are Monday to Friday 9am to 5pm and Saturdays from 9am to 4pm.
Q What is the minimum period I have to stay?
A The minimum period of rental is one month.
Q How long can I stay?
A There is no limit on how long you can stay. Your agreement will extend automatically each month for a period of one month.
Q When do I have to pay?
A On or before the day you move into your storage space, you will be required to pay for your first month’s storage. Each month thereafter you will be required to pay for storage monthly before or on the 1st of each month.
Q Can I pay weekly or monthly?
A We accept monthly payment for the storage spaces or you can prepay a number of months in advance. If you choose to pay in advance for one year we waive the payment for the 12th month. You get a whole year for the price of 11 months!
Q What are the methods of payment?
A We accept all common methods of payment including cash, cheque, Visa card, Master card, and debit. After your first credit card payment, with authorization, we can bill your credit card monthly for your storage charges. We take your privacy very seriously and have a secure system for processing your credit card payments.
Q What if I do not pay?
A If you do not pay your storage fees we will over-lock your space and deny you access until you are up to date on your payments. If you continue to not make payment, we can, under the storage agreement, reserve the right to take possession of your goods to recover the amount owing.
Q Do I have to sign an agreement when I move in?
A Yes. When you move into a self storage space you must sign the Storage Agreement. The storage agreement licenses the storer to occupy the space. The storage agreement outlines the terms and conditions under which you are granted the license.
Q How often and when can I access my space?
A You may enter your space as often and as frequently as you like during the hours of operation of the business. With a $20 gate key deposit you may access your unit 24 hours a day, 7 days a week. This key deposit will be refunded when you terminate your occupancy of the unit, on the condition that the unit is left clean and your account is up to date.
Q Does it cost me anything to access my space?
A No. It does not cost you anything to access your space.
Q When I am finished with storage what do I have to do?
A When you decide that you no longer need the space, then we would ask that you provide us with at least 7 days notice. You may of course move out sooner or with no notice, however we do not refund any part months of unused storage.
Q Are my goods insured when stored with you?
A No. However your home or apartment insurance may cover possessions stored off your premises. Check with your insurance broker.
Q Do you sell insurance?
A No.
Q Do you have security?
A Yes. security is important to us. Our storage facilities are concrete block buildings and are surrounded by a security fence and gate and we have security cameras. The owners live on-site as well.
Q Where are you located?
A All in One Storage is located in the north end of St. Catharines. You can view the map here.
Q Where can I find out more information?
A We have a storage Articles section on this web site for your convenience. If you have particular questions you can also go to our FAQ page here, or call our friendly trained storage experts at 905-646-4711.
